Package Protection & Claims
What is Shipping Protection?
Shipping Protection is optional insurance for your online orders, covering undelivered shipments, stolen shipments, or damage to your items during shipping. Simply add it to your cart at checkout to ensure your shipment is fully protected from the mo
My package is marked as “delivered,” but I have not received it. What should I do?
If your tracking number shows “delivered,” first check with household members or neighbors and look around your front door and mailbox. If your package still hasn’t arrived after 48 hours have passed since delivery and you opted for Shipping Protecti
My order appears to be lost in transit. What should I do?
If you've opted into Shipping Protection and your package has been in transit for 15 days and has not been delivered, you can file a Shipping Protection claim through our online portal.
My items are damaged. What should I do?
If you receive items that were damaged during shipment and you have opted for Narvar Secure, please take clear photos of the damage and the packaging. Don’t throw anything away. Then, file a claim through our online portal and upload the images as re
Can I cancel Shipping Protection from my order?
Customers can opt out of Narvar Secure at checkout. However, once the order has been placed, Narvar Secure is non-refundable.