Based in sunny Southern California, our small team works hard to make sure you get the best ZZZs ever.

Our customer service department is open Monday through Friday from 9 a.m. to 5 p.m. PST.

coopsleepgoods

If you&apos;ve opted into Shipping Protection and your package has been in transit for 15 days and has not been delivered, you can file a Shipping Protection claim through our <a href="https://coopsleepgoods.com/apps/returns">online portal</a>.&#xA0;

If you've opted into Shipping Protection and your package has been in transit for 15 days and has not been delivered, you can file a Shipping Protection claim through our online portal.

My order appears to be lost in transit. What should I do?

Shipping and Delivery

Package Protection & Claims

How much does shipping cost, and how long does it take?

How do I qualify for free shipping?

I put in the wrong address? What do I do?

My package went missing. What should I do?

Shipping

What is Shipping Protection?

My package is marked as “delivered,” but I have not received it. What should I do?

My items are damaged. What should I do?

Can I cancel Shipping Protection from my order?

Coop Sale Exclusions

Why isn't my discount code working?

How do I redeem my VIP club discount?

Discounts

What is the warranty on pillows?

What is the warranty on Comphy Softspa™ and Plushspa™ products?

Warranty

How do I adjust my pillow?

How do I take care of my pillow?

How do I wash my pillow?

Where to buy Coop pillows?

Where are Coop pillows made?

How do I get rid of the memory foam scent?

Should I use an additional pillowcase?

What are the Eden and Original Pillows made out of?

How do I wash my throw pillows?

Pillow FAQ

What are the benefits of Comphy Softspa™ Sheets?

What makes Comphy Softspa™ linens Eco-Friendly?

Do Comphy Softspa™ sheets really help you sleep better?

What is the thread count?

What is performance fabric?

What sizes are available?

What is the filling in the Quilted Blanket

Can I buy extra pillow cases?

What are the suggested laundry instructions?

Bedding FAQ

What is OEKO-TEX certification?

What is CertiPUR-US certification?

What is GREENGUARD Gold certification?

Certifications

What is the return policy?

What is Coop credit?

Returns

My order appears to be lost in transit. What should I do?Updated a month ago