Based in sunny Southern California, our small team works hard to make sure you get the best ZZZs ever.

Our customer service department is open Monday through Friday from 9 a.m. to 5 p.m. PST.

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<p>Shipping Protection is optional insurance for your online orders, covering undelivered shipments, stolen shipments, or damage to your items during shipping. Simply add it to your cart at checkout to ensure your shipment is fully protected from the moment it leaves our warehouse until it arrives at your door. With Shipping Protection, you can resolve shipping issues quickly and easily using our self-service online portal. Most claims are reviewed within 3-5 business days.</p>

Shipping Protection is optional insurance for your online orders, covering undelivered shipments, stolen shipments, or damage to your items during shipping. Simply add it to your cart at checkout to ensure your shipment is fully protected from the mo

What is Shipping Protection?

Shipping and Delivery

Package Protection & Claims

How much does shipping cost, and how long does it take?

How do I qualify for free shipping?

I put in the wrong address? What do I do?

My package went missing. What should I do?

Shipping

My package is marked as “delivered,” but I have not received it. What should I do?

My order was shipped, but it has been 10 days since the last tracking event. What should I do?

My items are damaged. What should I do?

Can I cancel Shipping Protection from my order?

Coop Sale Exclusions

Why isn't my discount code working?

How do I redeem my VIP club discount?

Discounts

What is the warranty on pillows?

What is the warranty on Comphy Softspa™ and Plushspa™ products?

Warranty

How do I adjust my pillow?

How do I take care of my pillow?

How do I wash my pillow?

Where to buy Coop pillows?

Where are Coop pillows made?

How do I get rid of the memory foam scent?

Should I use an additional pillowcase?

What are the Eden and Original Pillows made out of?

How do I wash my throw pillows?

Pillow FAQ

What are the benefits of Comphy Softspa™ Sheets?

What makes Comphy Softspa™ linens Eco-Friendly?

Do Comphy Softspa™ sheets really help you sleep better?

What is the thread count?

What is performance fabric?

What sizes are available?

What is the filling in the Quilted Blanket

Can I buy extra pillow cases?

What are the suggested laundry instructions?

Bedding FAQ

What is OEKO-TEX certification?

What is CertiPUR-US certification?

What is GREENGUARD Gold certification?

Certifications

What is the return policy?

What is Coop credit?

Returns

What is Shipping Protection?Updated 2 months ago