We offer two Ground Shipping options for orders within the U.S.:. Ground Economy Shipping. Ground Premium Shipping. Shipping timeframes begin once your order has shipped and are based on business days. If your order has not arrived within the expecte

<div data-accordion-content><div data-uw-rm-sr>Free Economy shipping on orders $75+ and&#xA0;is available to the 48 contiguous states in the United States of America (excluding residents of Alaska, Hawaii, overseas military installations, Puerto Rico, and other U.S. Territories). International shipping is not available at this time. </div>We offer two Ground Shipping options for orders within the U.S.:Ground Economy Shipping<ul><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">FREE on orders of $75 or more</li><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">$5.99 on orders under $75</li><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">Estimated delivery within 5&#x2013;10 business days</li></ul>Ground Premium Shipping<ul><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">$7.99</li><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">Estimated delivery within 2&#x2013;5 business days; typically ships with FedEx or equivalent.</li></ul>Shipping timeframes begin once your order has shipped and are based on business days.If your order has not arrived within the expected delivery timeframe, please reach out to our Customer Service team and we&#x2019;ll be happy to take a closer look at the tracking and help with next steps. Please keep in mind that we ship orders Monday through Friday (this excludes weekends), and any orders (including expedited) placed before 9:30AM PST will be processed the same business day. *Shipping timelines and cutoffs are based on shipping estimates provided by UPS, USPS, FEDEX, and any other carriers we may use. Please note that we cannot control or be liable for any delays nor guarantee any delivery dates due to circumstances beyond our control (i.e. weather-related, acts of God, natural disasters, or other Carrier related delays.)</div>

How much does shipping cost, and how long does it take?

Free Economy Ground shipping is available on all orders $75+ to the 48 contiguous states in the United States of America (excluding residents of Alaska, Hawaii, overseas military installations, Puerto Rico, and other U.S. Territories).

<div data-accordion-content>Free Economy Ground shipping is available on all orders $75+ to the 48 contiguous states in the United States of America (excluding residents of Alaska, Hawaii, overseas military installations, Puerto Rico, and other U.S. Territories).</div>

How do I qualify for free shipping?

Oh no! Notify us as soon as possible by calling us at 888.316.1886. We’ll try our best to help. Please keep in mind:If your order hasn’t been sent to our fulfillment facility yet, we’d be happy to update your shipping address.If your order has been f

<div data-accordion-content>Oh no! Notify us as soon as possible by calling us at 888.316.1886. We&#x2019;ll try our best to help. Please keep in mind: If your order hasn&#x2019;t been sent to our fulfillment facility yet, we&#x2019;d be happy to update your shipping address.If your order has been filled but hasn&#x2019;t left our facility yet, we can help you create a new order and correct the shipping address. However, there will be a 20% restocking fee on your original order.If your order has already left our facility, we unfortunately won&#x2019;t be able to help you change the shipping address. Please contact the courier directly to update the address.</div>

I put in the wrong address? What do I do?

Check with household members and neighbors first. For packages still missing after 48 hours, customers with Shipping Protection can file a claim within 6 months of delivery.

If your tracking shows &#x201C;delivered&#x201D; but you haven&#x2019;t received your package, check with household members or neighbors and look around your front door and mailbox.If the package is still missing after 48 hours have passed since the marked delivery date and you purchased Shipping Protection, you can file a claim through our <a href="https://coopsleepgoods.com/apps/returns" target="_blank" rel="noopener noreferrer">online portal</a>. Claims must be filed no later than 6 months after the marked delivery date. Filing a claim does not guarantee approval.If you did not purchase Shipping Protection or need help, contact our Customer Service team at 888.316.1886 or <a href="mailto:customerservice@coopsleepgoods.com">customerservice@coopsleepgoods.com</a>. We&#x2019;ll review the next steps with you.

My package went missing. What should I do?

Based in sunny Southern California, our small team works hard to make sure you get the best ZZZs ever.

Our customer service department is open Monday through Friday from 9 a.m. to 5 p.m. PST.

coopsleepgoods

Shipping

Shipping and Delivery

What is Shipping Protection?

My package is marked as “delivered,” but I have not received it. What should I do?

My order appears to be lost in transit. What should I do?

My items are damaged. What should I do?

Can I cancel Shipping Protection from my order?

Package Protection & Claims

Coop Sale Exclusions

Why isn't my discount code working?

How do I redeem my VIP club discount?

Discounts

What is the warranty on pillows?

What is the warranty on Comphy Softspa™ and Plushspa™ products?

Warranty

How do I adjust my pillow?

How do I take care of my pillow?

How do I wash my pillow?

Where to buy Coop pillows?

Where are Coop pillows made?

How do I get rid of the memory foam scent?

Should I use an additional pillowcase?

What are the Eden and Original Pillows made out of?

How do I wash my throw pillows?

Pillow FAQ

What are the benefits of Comphy Softspa™ Sheets?

What makes Comphy Softspa™ linens Eco-Friendly?

Do Comphy Softspa™ sheets really help you sleep better?

What is the thread count?

What is performance fabric?

What sizes are available?

What is the filling in the Quilted Blanket

Can I buy extra pillow cases?

What are the suggested laundry instructions?

Bedding FAQ

What is OEKO-TEX certification?

What is CertiPUR-US certification?

What is GREENGUARD Gold certification?

Certifications

What is the return policy?

What is Coop credit?

Returns