My package went missing. What should I do?Updated 14 days ago

If your tracking shows “delivered” but you haven’t received your package, check with household members or neighbors and look around your front door and mailbox.

If the package is still missing after 48 hours have passed since the marked delivery date and you purchased Shipping Protection, you can file a claim through our online portal. Claims must be filed no later than 6 months after the marked delivery date. Filing a claim does not guarantee approval.

If you did not purchase Shipping Protection or need help, contact our Customer Service team at 888.316.1886 or [email protected]. We’ll review the next steps with you.