My package went missing. What should I do?Updated 3 months ago
We are not responsible for lost or stolen packages if the courier has marked the package as “Delivered.” However, we'd be happy to assist you with your lost order. Please follow our steps below:
1. Please check with your household members or neighbors to see if anyone may have received the package.
Often times, this is how our customers have found their lost packages. If no one has received your package, continue with the following steps.
2. You will need to open a claim with the shipping provider.
USPS: https://www.usps.com/help/claims.htm
UPS: https://www.ups.com/lasso/login?returnto=https%3a//www.ups.com/claims&reasonCode=-1
3. Contact us at 888.316.1886 or email us at [email protected]
Let us know that your package is missing and provide us with the following information:
Your claim number from the shipping providerA shipping address where an adult will be present to sign for the re-shipment
4. We'll re-ship out your order to you.
1. Please check with your household members or neighbors to see if anyone may have received the package.
Often times, this is how our customers have found their lost packages. If no one has received your package, continue with the following steps.
2. You will need to open a claim with the shipping provider.
USPS: https://www.usps.com/help/claims.htm
UPS: https://www.ups.com/lasso/login?returnto=https%3a//www.ups.com/claims&reasonCode=-1
3. Contact us at 888.316.1886 or email us at [email protected]
Let us know that your package is missing and provide us with the following information:
Your claim number from the shipping providerA shipping address where an adult will be present to sign for the re-shipment
4. We'll re-ship out your order to you.