We’re happy to offer a 5-year limited warranty for our pillows. To make a warranty claim, please complete our online warranty form.Except as otherwise agreed by Coop Sleep Goods LLC (“Coop”) in writing, Coop pillows are warranted, to the original pur

<div data-accordion-content>We&#x2019;re happy to offer a 5-year limited warranty for our pillows. To make a warranty claim, please complete our<a data-uw-original-href="https://coopsleepgoods.com/pages/warranty-claim" data-uw-rm-brl="PR" href="https://coopsleepgoods.com/pages/warranty-claim" style=" text-decoration: underline;">&#xA0;online warranty form</a>.<br><br>Except as otherwise agreed by Coop Sleep Goods LLC (&#x201C;Coop&#x201D;) in writing, Coop pillows are warranted, to the original purchaser only, for use by the original purchaser against defects in material and workmanship for a period of five (5) years from the date of purchase from Coop or its authorized sellers. Coop does not warrant any pillows against defects or damage caused by misuse, abuse, abnormal use, alterations, or damage caused by events beyond the control of Coop. Purchase from non-authorized retailers, improper installation of filling, or failure to follow washing instructions will void the warranty. Coop&#x2019;s warranty and liability for any claim of defect in its pillows shall be limited to the cost of the product. Coop is not responsible for any indirect, special, incidental, consequential, or punitive damage from the use of its products. Upon a customer&#x2019;s written request within the warranty period and upon proof of original purchase and ownership, Coop will repair or replace defective products within a reasonable time.The original term of warranty applies, without extension, for repaired or replacement products. All defective product shall be sent to Coop freight prepaid by Customer in packaging appropriate to prevent damage in transit.<br><br>If you&#x2019;re giving our products as gifts, please provide the lucky recipient with the order number you receive in your confirmation email. We can&#x2019;t verify an order or enact a warranty without this.<br><br>Any warranty claims outside of the 50 states are responsible for shipping and any applicable duties and taxes.</div>

What is the warranty on pillows?

We're happy to offer a 1-year limited warranty for our Comphy Softspa™ products. The warranty begins on the date of purchase. To make a warranty claim, please complete our online warranty form.This warranty does not cover damage to the product caused

<div data-accordion-content>We&apos;re happy to offer a 1-year limited warranty for our Comphy Softspa&#x2122; products. The warranty begins on the date of purchase. To make a warranty claim, please complete our online warranty form.<br>This warranty does not cover damage to the product caused by failure to use the product in the manner intended, or by improper laundering, handling or storage, or when used with grapeseed, jojoba oils and wax. Failure to launder the product according to Coop&apos;s recommended laundering instructions will void this warranty. For recommended laundering instructions, see Coop&apos;s Suggested Care Instructions. Also, consequential and incidental damages, and any other monetary recovery are not recoverable under this warranty. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.</div>

What is the warranty on Comphy Softspa™ and Plushspa™ products?

Based in sunny Southern California, our small team works hard to make sure you get the best ZZZs ever.

Our customer service department is open Monday through Friday from 9 a.m. to 5 p.m. PST.

coopsleepgoods

Warranty

How much does shipping cost, and how long does it take?

How do I qualify for free shipping?

I put in the wrong address? What do I do?

What is the return policy?

What is Coop credit?

My package went missing. What should I do?

Shipping/Returns

Coop Sale Exclusions

Why isn't my discount code working?

How do I redeem my VIP club discount?

Discounts

How do I adjust my pillow?

How do I take care of my pillow?

How do I wash my pillow?

Where to buy Coop pillows?

Where are Coop pillows made?

How do I get rid of the memory foam scent?

Should I use an additional pillowcase?

What are the Eden and Original Pillows made out of?

How do I wash my throw pillows?

Pillow FAQ

What are the benefits of Comphy Softspa™ Sheets?

What makes Comphy Softspa™ linens Eco-Friendly?

Do Comphy Softspa™ sheets really help you sleep better?

What is the thread count?

What is performance fabric?

What sizes are available?

What is the filling in the Quilted Blanket

Can I buy extra pillow cases?

What are the suggested laundry instructions?

Bedding FAQ

What is OEKO-TEX certification?

What is CertiPUR-US certification?

What is GREENGUARD Gold certification?

Certifications