What is the return policy?Updated 15 days ago

We accept returns of non-final-sale items within 100 days of purchase. Items may be opened or tried. Final-sale items are not eligible for return.

To start a return for an order placed on coopsleepgoods.com, click here.

Once your return is authorized, we’ll email you a prepaid label. Return shipping is free, and there is no restocking fee. Please ship the return within 30 days of receiving the label. If an otherwise eligible, non-final-sale return arrives after 30 days but remains within the 100-day return window, it is still eligible for a refund.

You can use any suitable box; original packaging is not required. The original shipping charge and any Shipping Protection fee are non-refundable.

 After your return reaches our facility, we’ll process your refund to your original payment method within 3 business days. If you prefer Coop credit, contact our customer service team to arrange a return for store credit. We don’t offer traditional exchanges; you can return an eligible item for a refund and place a new order.

When pillows are returned to our headquarters, our team sorts through them and donates gently used pillows to local charities.

For Amazon purchases made within the first 30 days, start the return through Amazon. If it’s been more than 30 days, contact our customer service team for help. Returns for items purchased from other retailers must be completed directly with that retailer within their policies.